FAQ

Do you provide graphic design services?

Our in-house team of graphic artists offer graphic layout assistance. For more information on our graphic layout capabilities, click here.

How can I receive samples of your products?

By requesting samples of our products, you can see firsthand the exceptional quality that Mcloone offers. Simply fill out our online sample request form by clicking here.

Will you make a prototype?

Yes, custom prototypes are available. Contact your Mcloone sales representative for specific details and pricing.

How do I receive a quote for my project?

The first step is to fill out our quote request form. You can complete the information online by completing our online quote request form found here.

How long does it take to receive a quote?

Once we receive your quote request form, you should receive your project quote within one business day.

What is your turnaround time?

Typically, you can expect your part to ship within ten business days for new or revised parts after artwork approval. Please allow seven business days for repeat parts. The actual quoted lead times are based on current capacity and production.

When should I expect to see a proof after placing my purchase order?

You can expect to see a proof within seven business days after placing your purchase order.

What are your standard payment terms?

Payment is net 30 on approved credit

What format is required for artwork?

Our experienced graphic artists work with every major graphic software page. We have two sets of artwork guidelines—one for standard spot color and one for 4-color process. Click here for complete details.

Will you deliver to my area?

We have the capability to deliver to both domestic and international locations.

Do you have minimum ordering quantities?

We have a $250 minimum order on flexible parts and a $350 minimum order on metal parts.  If you have questions, give us a call at 1-800-624-6641 and we can work with you for special orders on a case-by-case basis.

What are your hours?

Our customer service staff is happy to serve you:
Monday – Thursday: 7:00 a.m. – 4:30 p.m. CST
Friday: 7:00 a.m. – 4:00 p.m. CST.

Are you ISO-certified?

Yes, we received our ISO-9001 certification in 2001.  Click here for more details.