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Customer Satisfaction Survey


Thank you for taking the Customer Satisfaction Survey. The survey should take less than five minutes of your time to complete. Click the "Submit by Email" button to submit the survey.

Please rate your satisfaction level with each of the following statements.

1 = very satisfied
2 = somewhat satisfied
3 = neutral
4 = somewhat dissatisfied
5 = very dissatisfied

Product

 1 2 3 4 5 N/A
1. What is your overall satisfaction with Mcloone products and services?


2. How satisfied are you with Mcloone products and services in the following areas?
Value for the price
Quality
Customer Service
Delivery of product


3. How satisfied are you with your business relationships with Mcloone in the following areas?
Purchase experience
After-sale support and relationships
Repeat purchase experience


4. Compared to alternative products and services, Mcloone products and services are:
Much better
Somewhat better
About the same
Worse
Don't know
Not Applicable


5. Would you purchase additional or related products from Mcloone?
Yes
No
Not sure
Not Applicable


6. Would you recommend the Mcloone products or services to someone else?
Yes
No
Not sure
Not Applicable


7. How often do you use Mcloone products and services?
Daily
Once a week
Once a month
Several times a year
Once a year
Other:
Not Applicable


8. How long have you been using Mcloone products and services?
6 months to 1 year
1 to 5 years
6 to 10 years
More than 10 years
Not Applicable


9. Have you experienced any problems using Mcloone products and services?
Yes
No
Not Applicable


10. Were the problems solved to your complete satisfaction?
Yes, by the Mcloone representatives
Yes, by myself
Not yet
Not applicable


11. Please provide general feedback on Mcloone, and its products and services.


12. Would you agree to provide additional feedback to Mcloone representative?
Yes, I am always eager to share my views and ideas.
No, I do not wish to provide any additional comments.
Not Applicable


13. Please provide your name and E-mail address.
Name*
E-mail*



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